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help you today?
Chat the 78 Brand assistant for ingredients, shipping, recipes, samples, restaurant programs, and live agent handoff. Or jump straight to what you need.
COMMON QUESTIONS.
Quick answers on ingredients, orders, restaurant programs, and partnerships.
Where can I buy 78 Brand products?+
Order direct at shop.78brand.com with free shipping on orders over $30, or find us in select natural grocers. Ask the assistant for the closest store, or use the Shop link below.
What's in your ketchup and mustard?+
78% tomatoes in the ketchup, real mustard seed in the mustards, non-GMO ingredients, no high fructose corn syrup, no artificial preservatives. Full ingredient panels live on each product page.
How fast does shipping go out?+
Online orders ship in 1 to 2 business days from our warehouse. You'll get a tracking link by email the moment your box leaves the dock.
I run a restaurant. Can I get samples?+
Yes. Restaurants get a free sample kit, no sales call required. Use the Restaurants link to request one, or tell the assistant 'restaurant samples' and it'll walk you through it.
Do you work with distributors and wholesalers?+
We do. Case pricing, distribution lanes, and rebates live on the Wholesale page. Submit the form and a human replies within one business day.
Something is wrong with my order. Who do I talk to?+
Reach out via the Contact page, or ask the assistant for human handoff. A real person picks it up within one business day, usually faster.