Taste
Satisfaction
& Refunds.
Last updated: May 29, 2026
Here at 78 Brand, we are passionate about crafting exceptional flavors and dedicated to providing our customers with the highest quality products available. We want you to love what you buy. If for any reason you are not completely happy with the taste of your product, we want to make it right.
Our Taste Guarantee
If you try our product and are genuinely unsatisfied with the taste, you are eligible for a full refund of the product purchase price, minus the initial shipping cost(s).
To qualify for a satisfaction refund, please keep the following guidelines in mind:
- Timeframe: You must contact our support team within 30 days of receiving your order.
- Channels: This guarantee applies only to purchases made directly through our official website.
- Shipping Fees: All initial shipping charges are non-refundable.
How to Claim Your Refund
We've made the process simple so you don't have to worry about mailing back an opened, messy product. To initiate your refund, please follow these steps:
- Email us at Support+Refund@78brand.com.
- Include your Order Number clearly in the email subject line or body so we can verify your purchase.
- Share your feedback: briefly let us know what you didn't like about the flavor. Your honest feedback helps us improve our recipes.
Processing & Timeline
Once our customer service team receives your email and verifies your order details, we will begin processing your refund immediately.
- Refunds will only be issued to the original credit card or payment method used to place the order.
- Please allow 5 to 10 business days for the refund amount to post back to your account, depending on your financial institution.
Please Note
78 Brand is NOT responsible for any lost, stolen, or damaged packages during transit.