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FAQs regarding 78 Brand and COVID-19Despite unprecedented challenges posed by COVID-19, 78 Brand is very much open for business. Our supply chain is distributed and durable. During these unsettling times, you will continue to receive the same high level of service you’ve come to expect from 78 Brand. Below are some answers to some frequently asked questions regarding recent events.
Is 78 Brand fulfilling orders?Yes. We are still fulfilling orders.
Are 78 Brand’s carriers still fulfilling shipments?Yes. Depending on changing conditions, there may be shipping delays in which the carrier is working to get all packages delivered within the selected shipping time frame. Please note that our carrier, USPS, will continue to follow CDC and WHO instructions. Depending on future outcomes, our ability to ship may change.
Are Marketplace sellers still fulfilling orders?Yes. Customers will be emailed should there be any delays.
What is 78 Brand doing to ensure the safety of their employees and customers?We’re closely monitoring the COVID-19 situation and working tirelessly to serve the needs of businesses and individuals who are quickly adapting to new ways of life as we all pull together to curtail this outbreak. In response to the virus, we’ve implemented updated best practices in our workplace to help ensure the health and safety of our employees and customers.
In accordance with Illinois recent statewide stay-at-home order, most employees in our Chicago area headquarters are now working from home. We have temporarily limited on-site business operations to essential staff in our warehouses to ensure fulfillment and delivery of customer orders with minimal interruption, especially those relying on 78 Brand to deliver household staples, medical supplies and other necessities. These essential employees adhere to recommended hygiene and social distancing practices, and we’ve increased janitorial services to preserve a clean, healthy work environment.
These precautions are designed to ensure customer orders are picked, packed and shipped by healthy employees. Once a package leaves our warehouse, it’s entrusted to one of our shipping partners. A large percentage of these orders are delivered via UPS or the US Postal Service, both of which are taking steps to ensure the health of their employees and safe parcel delivery. UPS published its COVID-19 response here, while the USPS is following guidelines published by the CDC.
78 Brand and its fulfillment partners are pulling together to deliver the highest, healthiest level of service to our customers.
Most orders leave our warehouse within 1-2 business days*. We decided to use UPS & USPS to help us with our shipping logistic to keep things affordable and simple, but if you prefer to use other carrier just email us your account number and we will be happy to arrange it.
UPS Ground delivery commitment typically is one to five days.
*Please note that bigger orders may require a longer ship-out and/or delivery timeframe.
Your final shipping cost and estimated delivery timeframe will be available to you during checkout.