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ONLINE ORDERS

I didn’t receive my order

Order lost in the mail ?  No Problem . Contact onlinesupport@78brand.com and we will help you find it or mail you a new one

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Do you charge sales tax ?

Sales tax is charges only on orders in ILLINOIS.  If you buy our product through AMAZON or other online retailers outside the state of ILLINOIS, we can not guarantee their tax policy compliance

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Do you ship to Hawaii & Alaska ?

Yes, but please allow 10  business days for delivery . Unless you request other shipping provider or have your own, we ship our products via USPS . Additional fee may also apply, depending on the weight

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Do you ship to PO Boxes or International Addresses ?

We apologize , but at this time we do not ship  to PO Boxes APO/FPO and International addresses

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How do I track my order ?

As soon as your order is shipped , we will email you tracking number via USPS or UPS. Simply click on the link and it will take you to delivery status. Another way is just to email us at onlinesupport@78brand.com and we will reply with an update

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ABOUT 78 KETCHUP

What does 78 mean?

Keeping things simple, The name 78 is based on our recipe. Natural & Tomato Rich! Using over 200 grams of tomatoes to make 100 grams of ketchup, or 78 % tomatoes by weight in every bottle, 78 Red is one of the most tomato rich ketchups on the market.

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Can Ketchup go bad ?

While condiments seem as though they’ve all got an indefinite shelf life, ketchup actually can go bad. Because of the acidity of the tomatoes and vinegar, and the amount of sugar, ketchup has a pretty long shelf life. An unopened container of ketchup can remain stored for up to two years past the printed expiration date.
Once the bottle is opened, it will last for another year in the refrigerator. If you’d rather keep your ketchup at room temperature, the shelf life for an opened bottle in your pantry is about a month, though you should check for signs of spoilage before consuming the ketchup.

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What is Natural Flavor (s) ?

Natural flavors are essential oils extracted from fruits, vegetables or spices that are used to flavor a food product. Rest assured that we never use any artificial flavoring or coloring in our product.

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Why is 78 Ketchup so dark ?

Ketchup can become darker over time due to a process called “oxidation”  that happens upon opening. Darker ketchup doesn’t  mean it is not good to eat. Because of other acting natural preservatives like vinegar and sugar , 78 ketchup will be just fine until its expiration date listed on the bottle.  We also do not use any artificial coloring to make our product look prettier.

 

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How spicy is the SPICY ?

Our spicy recipe , both for ketchup and mustard , is infused with a mix of peppers to give you a little spice boost. Some claim it is not that spicy and some say it is too spicy ..We like to say , it is just right for anyone looking to spice things up a bit , but not recommended for very young kids.  ( Heat level 6-8)

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ABOUT 78 MUSTARD

What does 78 mean?

Keeping things simple, The name 78 is based on our recipe. Natural & Tomato Rich! Using over 200 grams of tomatoes to make 100 grams of ketchup, or 78 % tomatoes by weight in every bottle, 78 Red is one of the most tomato rich ketchups on the market.

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What is so different about 78 Mustard ?

Our take on yellow mustard is very different then most yellow mustards on the market. We wanted to highlight the true flavor of mustard seed  and not vinegar.

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How spicy is the SPICY ?

Our spicy recipe , both for ketchup and mustard , is infused with a mix of peppers to give you a little spice boost. Some claim it is not that spicy and some say it is too spicy ..We like to say , it is just right for anyone looking to spice things up a bit , but not recommended for very young kids.  ( Heat level 6-8)

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GENERAL FAQ

What does 78 mean?

Keeping things simple, The name 78 is based on our recipe. Natural & Tomato Rich! Using over 200 grams of tomatoes to make 100 grams of ketchup, or 78 % tomatoes by weight in every bottle, 78 Red is one of the most tomato rich ketchups on the market.

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Do your products contain genetically modified ingredients ?

Absolutely NO ! 78 Brand is committed to only sourcing quality , natural , non GMO ingredients . Our ketchups and mustard are produced in Poland , where producing food with genetically modified organisms is also illegal ! 

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What is Gluten?

Gluten is a protein that naturally occurs in some grains. This protein acts as a binding agent when wheat flour is used for baking. The most well-known source of gluten is wheat. When you make wheat into flour, gluten is created. A majority of baked products are made with wheat because the gluten provides a very nice texture once the flour is cooked. Wheat flour is the basis for many products that are commonplace in the western diet. Other grains contain gluten as well. For example, barley, rye and triticale have gluten. Some oats have gluten, but not all.

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What is High Fructose Corn Syrup?

Introduced over 40 years ago as a sugar substitute, high fructose corn syrup (HFCS) is used in wide variety of processed foods serving as a low cost artificial sweetener.

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What is GMO? Genetically Modified Organisms

Let the experts answer this one.

“GMOs (or “genetically modified organisms”) are living organisms whose genetic material has been artificially manipulated in a laboratory through genetic engineering, or GE. This relatively new science creates unstable combinations of plant, animal, bacteria and viral genes that do not occur in nature or through traditional crossbreeding methods” by NON GMO PROJECT.

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Where can I buy your product in my area ?

Our product is available with major retailers like Target , Meijer, Hy-Vee, Kroger, Jewel Osco and over 1000 independent stores in the midwest region. If you do not find us on the shelf, you can order online or contact onlinesupport@78brand.com.

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Where are you located ?

Our headquarters are located in Chicago’s PILSEN neighborhood.  This is where it all started for us back in 2013

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Do you work with bloggers or influencers ?

We certainly do and thank you for your interest !  We love creativity and believe in establishing lasting relationships with our partners . Feel free to email our marketing team at marketing@78brand.com

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What procedures do you have in place regarding food safety ?

As a food company, food safety is our top priority. We have numerous procedures which include extensive screening of all ingredient vendors and third party audits to ensure all vendors are complying with our production and quality guidelines. We and all of our suppliers are also subject to audits by the FOOD and DRUG ADMINISTRATION ( FDA) to insure food safety procedures are upheld to the highest standards

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What payment options do you take ?

We take all major credit cards ( VISA , MASTERCARD, AMEX)  including pay pal. We do not take checks or cash

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